Returns/Claims

1. What if I don't receive my order ?
   

   If you have paid for overnight express delivery with Toll Priority and you haven't received delivery by the next business day, please contact us via our Help Desk so that we may investigate and if necessary look at crediting your shipping payment due to non service performance. Australia Post Express parcels also offer a service guarantee.  Details of delivery time frames around Australia can be found at www.australiapost.com.au

   If you are not able to accept delivery, Australia Post or Toll Priority will issue a card and you can collect from your nearest post office or Toll Office.  Redelivery from Toll Priority is not available.  If you would like your package left somewhere safe, please leave instructions in the comments section when placing your order with us - note that once the package is left it is treated as signed for.

2. Can I return a faulty item?
   

   Yes, if the item is under warranty.  Note that LR atomisers and Cartomisers do not come with warranty due to the nature of the item. If you wish to return a faulty item, please submit a return request with the details.  Our usual return policy will apply regarding postage for returned items.